Baldrige National Quality ProgramNational Institute of Standards and Technology logo links to NIST homepage.  
To enhance the competitiveness, quality, and productivity of U.S. organizations for the benefit of all citizens.  
 

SELF-ASSESSMENT AND ACTION PLANNING:
USING THE BALDRIGE ORGANIZATIONAL PROFILE FOR HEALTH CARE

easy Insight : Take a First Step Toward a Baldrige Self-Assessment (formerly e-Baldrige)
easy Insight introduces you to the Baldrige Organizational Profile, part of the Criteria for Performance Excellence. The Organizational Profile is a snapshot of your organization, the key influences on how you operate, and the key challenges you face. The first section, Organizational Description, addresses your organization’s health care environment and your key relationships with patients and other customers, suppliers, partners, and stakeholders. The second section, Organizational Challenges, calls for a description of your organization’s competitive environment, your key strategic challenges and advantages, and your system for performance improvement. If you identify topics for which conflicting, little, or no information is available, it is possible that the Organizational Profile can serve as your complete assessment, and you can use these topics for action planning.

View Profile Instructions

Organizational Description
Organizational Environment
1.a
 What are your organization's main health care services?
1.b
 What are the delivery mechanisms used to provide your health care services to your patients and other customers?
2. What is your organizational culture? What are your stated purpose, vision, mission, and values?
3. What is your workforce profile? What are your workforce or staff groups and segments? What are their key requirements and expectations? What are their education levels? What are your organization's workforce and job diversity, organized bargaining units, key benefits, and special health and safety requirements?
4. What are your major facilities, technologies, and equipment?
5. What is the legal and regulatory environment under which your organization operates? What are the applicable occupational health and safety regulations; accreditation, certification, or registration requirements; relevant health care industry standards; and environmental and financial regulations relevant to health care service delivery?
       
       
Organizational Relationships
1.a What are your organizational structure and governance system?
1.b What are the reporting relationships among your governance board, senior leaders, and parent organization, as appropriate?*
2.a What are your key patient and other customer groups, stakeholder groups, and health care market segments, as appropriate?
2.b What are their key requirements and expectations for your health care services and operations? What are the differences in these requirements and expectations among patient, other customer, and stakeholder groups and health care market segments?
3.a What are your most important types of suppliers, partners, collaborators, and distributors? What role do these suppliers, partners, collaborators, and distributors play in your work systems and in the production and delivery of your key health care services? What role, if any, do they play in your organizational innovation processes?**
3.b What are your most important supply chain requirements?
4. What are your key supplier and patient and other customer partnering relationship and communication mechanisms?
       
 
Organizational Challenges
Competitive Environment
1.a
What is your competitive position?
1.b
What is your relative size and growth in the health care industry or markets served?
1.c
What are the numbers and types of competitors and key collaborators for your organization?
2.a
What are the principal factors that determine your success relative to your competitors and other organizations delivering similar health care services?

2.b
What are any key changes taking place that affect your competitive situation, including opportunities for innovation and collaboration, as appropriate?
3.a What are your key available sources of comparative and competitive data from within the health care industry?*
3.b What are your key available sources of comparative data from outside the health care industry?*
3.c What limitations, if any, are there in your ability to obtain these data?
       
       
Strategic Context
1.
What are your key health care service, operational, and human resource strategic challenges and advantages?
2. What are your key strategic challenges and advantages associated with organizational sustainability? **

       
       
Performance Improvement System
  What are the key elements of your performance improvement system, including your organizational evaluation and learning processes?**

Notes:
*
 These questions were added based on the 2003 Health Care Criteria for Performance Excellence. Percentages reflect responses received from April 2003 to present.
**
 These questions were added based on the 2005 Health Care Criteria for Performance Excellence. Percentages reflect responses received from April 2005 to present.
***
 These questions were added based on the 2007 Health Care Criteria for Performance Excellence. Percentages reflect responses received from April 2007 to present.
 
 
 

The following information is voluntary.
Select the NAICS code that most reflects your organization's operations.
You may select up to three codes.

NOTE: For a listing of NAICS codes, please scroll down.

         
 
 

Please click only once and wait while your responses are tallied.
You will receive a comparison to other organizations shortly.




  
 
 

6211Offices of Physicians
6212Offices of Dentists
6213Offices of Other Health Practitioners
6214Outpatient Care Centers
6219Other Ambulatory Health Care Services
623Nursing and Residential Care Facilities



Date created: 3/19/2001
Last updated: 3/31/2007